Madeira Concerts - Privacy policy

Privacy Policy

1. Data Controller

The data controller responsible for processing personal data on this platform is:

Joves Enterprises, Unipessoal LDANIF: 517858053Address: Estrada Santo António da Serra nº445, 9100-255 Santo António da Serra, MadeiraEmail: geral@madeiraconcerts.com

2. Personal Data Collected

We may collect and process the following personal data:

• Name

• Email address

• Phone number (if provided)

• Billing and payment information

• Purchase history

• IP address and device information

3. Purpose of Processing

Personal data is collected for the following purposes:

• Processing ticket purchases

• Managing user accounts

• Providing customer support

• Sending transactional communications (tickets, confirmations, updates)

• Improving platform performance and user experience

• Complying with legal and tax obligations

4. Legal Basis for Processing

Data is processed based on:

• Performance of a contract (ticket purchase)

• Legal obligations

• Legitimate interests (platform improvement, fraud prevention)

• User consent (for marketing communications, when applicable)

5. Data Sharing

Personal data may be shared with:

• Event organizers (to manage your participation in events)

• Payment providers (e.g. Stripe)

• IT and hosting service providers

• Legal authorities when required by law

6. Data Retention

Personal data will be retained only for as long as necessary to:

• Fulfill the purposes described above

• Comply with legal obligations (e.g. tax and accounting laws)

7. User Rights (GDPR)

Users have the right to:

• Access their personal data

• Request correction of inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Request data portability

Requests can be made via:geral@madeiraconcerts.com

Users also have the right to lodge a complaint with:CNPD – Comissão Nacional de Proteção de Dados

8. Cookies

This platform uses cookies to:

• Ensure proper website functionality

• Analyze traffic and usage

• Improve user experience

Users can manage cookie preferences through their browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

• Unauthorized access

• Loss or destruction

• Data breaches

10. Updates to This Policy

This Privacy Policy may be updated from time to time. Users are encouraged to review it periodically.

18/03/2026